If you picked up the first season of Star Trek: The Next Generation last week on Blu-Ray, you may have noticed some audio issues in certain episodes. Some episodes on discs 1, 3, and 4 feature anomalies in the 7.1 audio, such as the dialog being in the two forward surround channels instead of the center, and now CBS has announced a replacement program for the affected discs. Here’s their official statement:
Dear Star Trek Fans,
We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email firstname.lastname@example.org for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.
We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
I’ve emailed them about my discs and will see what is needed for the replacements to come. At least they’re jumping on this pretty quickly to get things resolved before too many people are affected. Future shipments of the set will obviously include fixed discs.